Last Updated: December 21, 2023
Thank you for shopping at GemmaShine.com, owned and operated by M/s Balaji Inc. We want to ensure that your shopping experience is enjoyable, and we are committed to providing a fair and transparent Refunds and Returns Policy.
1. Returns and Exchanges:
a. Eligibility:
- We accept returns for physical products within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
b. Non-Returnable Items:
- Certain products, such as personalized or perishable items, are non-returnable. Please check the product description for any specific return restrictions.
2. Initiating a Return:
a. Contact Us:
- To initiate a return, please contact our customer support team at info@gemmashine.com. Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the return process.
3. Return Shipping:
a. Customer Responsibility:
- Customers are responsible for the cost of return shipping, except in cases where the return is due to a defect or an error on our part.
4. Refunds:
a. Processing Time:
- Once your return is received and inspected, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.
b. Partial Refunds:
- In some cases, a partial refund may be granted if the item is not in its original condition, is damaged, or is missing parts.
5. Defective or Damaged Items:
a. Reporting Issues:
- If you receive a defective or damaged item, please contact us immediately at info@gemmashine.com with photos of the product and packaging. We will arrange for a replacement or issue a refund.
6. Cancellations:
a. Order Changes:
- Once an order is placed, changes or cancellations can only be made before the item is shipped. Please contact us as soon as possible if you need to modify your order.
7. Contact Information:
a. Customer Support:
- For any questions or assistance, please contact our customer support team at info@gemmashine.com. We are here to help make your shopping experience enjoyable.
b. Physical Address:
- M/s Balaji Inc B-4/37 Sector – 17, Rohini, Delhi
8. Policy Changes:
a. Updates:
- We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately and communicated on this page.
Thank you for choosing GemmaShine.com. We value your satisfaction and are dedicated to providing excellent customer service.